Refund & Cancellation Policy
Effective August 19, 2026 · Lauren and Dove LLC
1. Scope
This policy explains how cancellations and refunds work for services purchased from Lauren and Dove LLC. It applies alongside your written agreement or statement of work, which takes precedence where the two conflict.
2. Deposits and project work
Project engagements begin with a deposit that reserves capacity in our schedule. Because that capacity is held for you and turned away from other clients, deposits are non-refundable once work has commenced. If you cancel before any work has started, the deposit is refundable in full, less any third-party costs already committed on your behalf.
3. Cancelling a project in progress
You may cancel a project at any time with written notice. On cancellation we invoice for work completed up to the cancellation date and for any non-recoverable third-party costs. Any amount you have prepaid beyond that figure is refunded within 14 days. We hand over work completed to date once outstanding amounts are settled.
4. Monthly retainers
Retainers are billed monthly in advance and may be cancelled with 30 days written notice. The current month is not refundable, as capacity has already been allocated, but you receive the full service for that period and no further invoices are issued. There is no long-term lock-in and no cancellation penalty.
5. Advertising spend and third-party costs
Advertising budgets, platform subscriptions, application licences, and similar third-party costs are passed through at cost and are not refundable by us once spent or committed. Unspent advertising budget held by us is returned in full. Where you pay platforms directly, refunds are governed by that platform's own terms.
6. If work does not meet the agreed scope
If a deliverable does not meet what was agreed in the statement of work, tell us within 14 days of delivery and we will correct it at no additional charge. We would rather fix the work than issue a refund. If, after a reasonable opportunity to correct it, the deliverable still does not meet the agreed scope, we refund the portion of fees attributable to that deliverable.
7. How to request a refund
Send your request to info@laurenanddove.com with your company name, invoice number, and the reason for the request. We acknowledge every request within 3 business days and resolve it within 14 days. Approved refunds are returned by the original payment method.
8. Billing disputes
If you believe a charge is incorrect, contact us first. We will always try to resolve billing disputes directly and quickly. Raising a chargeback without contacting us is treated as a breach of the engagement and may result in suspension of work.
Questions about this document?
Email info@laurenanddove.com and we will come back to you.